{"id":1291,"date":"2019-03-28T05:28:25","date_gmt":"2019-03-28T05:28:25","guid":{"rendered":"https:\/\/www.getyourwebsite.in\/?page_id=1291"},"modified":"2025-08-19T16:04:29","modified_gmt":"2025-08-19T16:04:29","slug":"system-support","status":"publish","type":"page","link":"https:\/\/cherrystoneit.com\/?page_id=1291","title":{"rendered":"System Support"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; module_class=&#8221;Aboutus&#8221; _builder_version=&#8221;3.17.6&#8243; background_image=&#8221;http:\/\/cherrystoneit.com\/wp-content\/uploads\/2019\/05\/revised15.jpg&#8221; custom_padding=&#8221;26.5156px|0px|90px|0px|false|false&#8221; next_background_color=&#8221;#ffffff&#8221;][et_pb_row _builder_version=&#8221;3.17.6&#8243;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;3.17.6&#8243; text_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=&#8221;1&#8243; module_class=&#8221;Aboutussec&#8221; _builder_version=&#8221;3.17.6&#8243; custom_padding=&#8221;4px|0px|26.5156px|0px|false|false&#8221; prev_background_color=&#8221;#000000&#8243;][et_pb_row _builder_version=&#8221;3.17.6&#8243;][et_pb_column type=&#8221;2_3&#8243;][et_pb_text _builder_version=&#8221;3.17.6&#8243; header_2_font_size=&#8221;32px&#8221;]<\/p>\n<h2><strong>System Support<\/strong><\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><strong>You can easily purchase a 1, 2, or 3 year support agreement with almost any piece of equipment CherryStoneIT sells.<\/strong>&nbsp;This support option is taylored to seamlessly meet manufacturer specifications and manufacturer-offered response times while beating the manufacturer support pricing. Email or call 1-714-596-0505 for support pricing on the following platforms. Equipment list, zip code and service level is needed to generate a quotation.<\/p>\n<p>Ask a CherryStoneIT representative for support pricing on the following platforms.<\/p>\n<ul>\n<li>Oracle \/ Sun Microsystems Support\u00ae<\/li>\n<li>IBM Support\u00ae<\/li>\n<li>HP Support\u00ae<\/li>\n<li>Dell Support\u00ae<\/li>\n<li>Cisco Support\u00ae<\/li>\n<li>Brocade Support\u00ae<\/li>\n<li>Checkpoint Support\u00ae<\/li>\n<li>EMC Support\u00ae<\/li>\n<\/ul>\n<h3>The following support levels are available.(2-hour hardware-fix response times available only in major metropolitan areas)<\/h3>\n<p>CherryStone&nbsp;Critical Plus: Our High Availability Support Solution Ideal for mission-critical production systems, this support option provides for on-site engineer response within 4 hours (also a 2 hour on-site option), 7 days a week, 24 hours a day (7\u00d724) to ensure a quick recovery in case of major failure. CherryStone Critical: Our Business Week High Availability Support Plan For systems service throughout the business week, this program provides Monday through Friday 24 hour support with a 4 hour response commitment. We also offer optional on-site stocking of spares to address high availability support needs.&nbsp;CherryStone Elite: Our Standard System Support Solution This service is for systems in need of on-site support Monday through Friday during normal business hours (8 am-5 pm local time). This support option offers you the peace of mind that comes with knowing you can have a CherryStone on-site support engineer available to your facility during the workweek. Coverage is 8x5x4 on-site within four hours, with an option for on-site spares for added convenience. CherryStone Shared: Our Self-Maintenance Solution For some of the products we support, we know that some customers are sophisticated users who can perform the on-site maintenance task on their own. This program provides technical help-desk support and training, with guaranteed replacement part delivery.<\/p>\n<div class=\"cta\">\n<div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_more_button\" href=\"http:\/\/cherrystoneit.com\/contact-us\/\">Get Started Today <\/a><img class=\"contact\" src=\"http:\/\/cherrystoneit.com\/wp-content\/uploads\/2019\/05\/chat_white.png\"><\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243;][et_pb_sidebar _builder_version=&#8221;3.17.6&#8243; \/][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; module_class=&#8221;Aboutus&#8221; _builder_version=&#8221;3.17.6&#8243; background_image=&#8221;http:\/\/cherrystoneit.com\/wp-content\/uploads\/2019\/05\/revised15.jpg&#8221; custom_padding=&#8221;26.5156px|0px|90px|0px|false|false&#8221; next_background_color=&#8221;#ffffff&#8221;][et_pb_row _builder_version=&#8221;3.17.6&#8243;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;3.17.6&#8243; text_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=&#8221;1&#8243; module_class=&#8221;Aboutussec&#8221; _builder_version=&#8221;3.17.6&#8243; custom_padding=&#8221;4px|0px|26.5156px|0px|false|false&#8221; prev_background_color=&#8221;#000000&#8243;][et_pb_row _builder_version=&#8221;3.17.6&#8243;][et_pb_column type=&#8221;2_3&#8243;][et_pb_text _builder_version=&#8221;3.17.6&#8243; header_2_font_size=&#8221;32px&#8221;] System Support You can easily purchase a 1, 2, or 3 year support agreement with almost any piece of equipment CherryStoneIT sells.&nbsp;This support option is taylored to seamlessly meet manufacturer specifications [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1276,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Pb7DMI-kP","_links":{"self":[{"href":"https:\/\/cherrystoneit.com\/index.php?rest_route=\/wp\/v2\/pages\/1291"}],"collection":[{"href":"https:\/\/cherrystoneit.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cherrystoneit.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cherrystoneit.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cherrystoneit.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1291"}],"version-history":[{"count":5,"href":"https:\/\/cherrystoneit.com\/index.php?rest_route=\/wp\/v2\/pages\/1291\/revisions"}],"predecessor-version":[{"id":2091,"href":"https:\/\/cherrystoneit.com\/index.php?rest_route=\/wp\/v2\/pages\/1291\/revisions\/2091"}],"up":[{"embeddable":true,"href":"https:\/\/cherrystoneit.com\/index.php?rest_route=\/wp\/v2\/pages\/1276"}],"wp:attachment":[{"href":"https:\/\/cherrystoneit.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}